At 9ph, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use the 9ph platform, how we use and store that information, and what rights you have over your own data. By registering an account and using our services, you agree to the practices described on this page. We encourage you to read this policy carefully so you know exactly how your information is handled.
Last updated: 2025. Applies to all registered users of 9ph in the Philippines.
When you create an account on 9ph, we collect basic registration details including your full name, date of birth, email address, and mobile number. During the verification process, we may also request a government-issued ID to confirm your identity and age in line with Philippine regulations. When you make a deposit or request a withdrawal, we collect transaction details such as the payment method used, the amount, and the date and time of the transaction. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players.
The personal information you provide is used primarily to operate and manage your 9ph account, process deposits and withdrawals in Philippine pesos, and verify your eligibility to use the platform. We use your contact details to send you important account notifications,security alerts, and updates about changes to our terms or policies. Your data may also be used to comply with legal obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations. We do not use your personal information for unsolicited marketing without your consent, and you may update your communication preferences at any time through your account settings.
9ph does not sell your personal data to third parties under any circumstances. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors handling GCash, Maya, and local bank transfers, as well as identity verification partners. These third-party providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In all cases, we share only the minimum information necessary to fulfil the relevant obligation or service requirement.
We apply industry-standard security measures to protect your personal and financial data from unauthorised access, loss, or misuse. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within the 9ph team can view sensitive account information. Your data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations. If you close your account, we will retain certain records for the minimum period required by law before securely deleting them. If you believe your account security has been compromised, please contact the 9ph support team immediately through the details provided on this page.
As a registered user of 9ph, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal retention obligations that apply under Philippine law. If you wish to exercise any of these rights, you can contact the 9ph support team and we will respond to your request within a reasonable timeframe. You also have the right to withdraw consent for any optional data processing activities, such as receiving promotional communications, at any time without affecting your ability to use the core platform. For any questions about your data rights or this Privacy Policy, the FAQ page is a helpful starting point.
9ph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make significant changes, we will notify registered users through the contact details on file and update the effective date shown at the top of this page. Continued use of the 9ph platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is being protected. If you have concerns about any update to this policy, please reach out to our support team before continuing to use the platform.
Our FAQ page covers common questions about data, accounts, and platform use. If you need further help, our support team is ready to assist Filipino players.